We ship via USPS and charge is based on destination, weight of your cart order plus weight of the shipping box. 

Yes, we do :). Orders are shipped via USPS first-class mail international.

Once an order is placed, it will take between 2-3 business days to get processed. We ship via USPS first-class international mail, which takes 7-21 business days to deliver your package. Please note that delivery timeline may be affected by holidays, weather, etc. Ring of Color is not responsible for customs requirements or charges added by your country. We can not guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the package arrives to the destination country. These charges must be paid by the recipient of the package. Ring of Color will not alter any customs forms or mark the package as a gift due to federal and international laws. Packages refused by customers who didn't pay customs are not eligible for refund.

No, customs and duty fees are NOT included with shipping or products price. Ring of Color is not responsible for customs requirements or charges added by your country. We can not guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the package arrives to the destination country. These charges must be paid by the recipient of the package. Ring of Color will not alter any customs forms or mark the package as a gift due to federal and international laws. Packages refused by customers who didn't pay customs are not eligible for refund.

 

Once an order is placed, it will take between 2-3 business days to get processed. We ship via USPS, so once your order has been processed please allow 1-5 business days for your package to be delivered. Please note that delivery timeline may be affected by holidays, weather, etc.

Once an order is placed, it will take between 2-3 business days to get processed. We ship via USPS first-class package international, which takes 7-21 business days to deliver your package. Please note that delivery timeline may be affected by holidays, weather, etc. Ring of Color is not responsible for customs requirements or charges added by your country. We can not guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the package arrives to the destination country. These charges must be paid by the recipient of the package. Ring of Color will not alter any customs forms or mark the package as a gift due to federal and international laws. Packages refused by customers who didn't pay customs are not eligible for refund.

Yes, you can! Once your order has been processed, you will receive a confirmation email that includes your tracking number.

Oh no! Unfortunately, after your order has been processed and shipped we are no longer able to change the address. If your package is returned to us due to an incorrect address, we will notify you and process a refund to your original form of payment.

If your tracking number states it was delivered, please allow 7 business days from the day of confirmed delivery. Sometimes packages get lost during transportation or get marked as 'delivered' in error by the post office. Check with your neighbors or members within your household to ask if they mistakenly took the package. 

If after 7 business days you have not received your order, we encourage you to contact your local post office to place a claim for lost mail. Send us a message at hello@ringofcolor.com to be able to assist you. Ring of Color is not liable if a package was lost in the mail and we reserve the right for any refunds.

We want our customers to enjoy our products and look amazing in them. Considerations for refunds will only be granted should products arrived damaged. In such cases, we ask to please email us within 10 days of receiving item(s) purchased at hello@ringofcolor.com with your order number, description of concern and a picture to proof damage. Original shipping charges and return shipping fees are non-refundable. 

We do not accept returns on products due to hygienic reasons. We do not allow exchange or cancellation. 

Please also keep in mind that colors will always appear different on individuals depending on their skin tone and their lip pigmentation, therefore, products will not be exchange/refunded for this reason. Colors might also look different depending of the resolution of your computer/phone screen. Ring of Color reserves the right to refuse any returns at any time.